Política de Privacidad
En Fancho y Ramón (en adelante “el Sitio”), valoramos y respetamos la privacidad de nuestros usuarios. La presente Política de Privacidad explica qué información recopilamos, cómo la utilizamos, con quién la compartimos y las opciones que tienes respecto a tu información personal.
1. Información que Recopilamos
* Información de Navegación: Cuando visitas el Sitio, podemos recopilar datos no personales como el tipo de navegador, el dispositivo utilizado, la dirección IP, la región aproximada, las páginas que consultas, el tiempo que pasas en cada sección, y otros datos técnicos que nos ayuden a mejorar la experiencia del usuario.
* Información Voluntaria: Si te pones en contacto con nosotros a través del formulario de contacto o suscripción a boletines informativos, podemos recopilar datos personales como tu nombre, dirección de correo electrónico y cualquier otro dato que decidas proporcionarnos.
2. Uso de la Información
La información que recopilamos nos ayuda a:
* Mejorar el Sitio, su contenido y las funcionalidades ofrecidas.
* Entender las preferencias de los usuarios y optimizar la navegación.
* Responder a tus mensajes, consultas y solicitudes de información.
* Mantener la seguridad y la integridad del Sitio.
* En el caso de suscripciones, enviarte información sobre novedades, actividades, eventos o actualizaciones relacionadas con Fancho y Ramón, siempre con la posibilidad de darte de baja en cualquier momento.
3. Cookies y Tecnologías Similares El Sitio utiliza cookies y tecnologías similares para recopilar información sobre tu interacción con la página y mejorar tu experiencia. Puedes configurar tu navegador para rechazar las cookies, aunque esto podría afectar ciertas funcionalidades del Sitio. Para más detalles sobre el uso de cookies, consulta nuestra sección específica sobre “Cookies” (si aplica).
4. Compartir Información con Terceros No vendemos ni alquilamos tu información personal a terceros. Sin embargo, podemos compartir datos no personales (como estadísticas de uso) con colaboradores o socios comerciales para mejorar la calidad del contenido. Además, es posible que debamos divulgar tu información si una autoridad competente lo requiere o si es necesario para cumplir con la ley, proteger nuestros derechos o garantizar la seguridad de los usuarios.
5. Seguridad de la Información Tomamos medidas razonables para proteger la información que recopilamos contra el acceso no autorizado, alteración, divulgación o destrucción. Aun así, ningún sistema es completamente seguro, por lo que no podemos garantizar la seguridad absoluta de la información transmitida a través de Internet.
6. Retención de Datos Conservaremos tu información personal solo el tiempo necesario para cumplir con los fines descritos en esta Política de Privacidad, a menos que la ley exija o permita un período de conservación más prolongado.
7. Derechos de los Usuarios Dependiendo de la jurisdicción y las leyes aplicables, puedes tener derecho a solicitar el acceso, corrección o eliminación de tu información personal, así como a oponerte o restringir cierto tratamiento de tus datos. Para ejercer estos derechos, ponte en contacto con nosotros utilizando la información de contacto indicada más adelante.
8. Enlaces Externos El Sitio puede contener enlaces a páginas de terceros. No nos hacemos responsables de las prácticas de privacidad de otros sitios. Te recomendamos revisar las políticas de privacidad de cada sitio que visites.
9. Cambios a esta Política de Privacidad Podemos actualizar esta Política de Privacidad en cualquier momento. Si realizamos cambios sustanciales, lo notificaremos a través de un aviso destacado en el Sitio. El uso continuado del Sitio después de la publicación de cambios implica la aceptación de las modificaciones.
10. Contacto
Si tienes preguntas, inquietudes o comentarios sobre esta Política de Privacidad o sobre el tratamiento de tus datos personales, puedes contactarnos a través de:
Email: [email protected]
Al utilizar el Sitio, aceptas las prácticas descritas en esta Política de Privacidad. Si no estás de acuerdo con los términos aquí expuestos, por favor, abstente de utilizar el Sitio.
2. DATA COLLECTED
DATA STORAGE LOCATION
We are Cyprus based company and operate web servers hosted in Germany. Our hosting provider Hetzner Online GmbH adheres to the EU/US “Privacy Shield”, ensuring that your data is securely stored and GDPR compliant. For more information on Hetzner Online GmbH privacy policy, please see here: Hetzner Data Privacy Policy.
REGISTRATION DATA
If you register on our website, we store your chosen username and your email address and any additional personal information added to your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit this information.
PURCHASE DATA
To receive product support, you have to have one or more Envato/ThemeREX purchase codes on our website. These purchase codes will be stored together with support expiration dates and your user data. This is required for us to provide you with downloads, product support and other customer services.
SUPPORT DATA
If you have registered on our website and have a valid support account, you can submit support tickets for assistance. Support form submissions are sent to our third party Ticksy ticketing system. Only the data you explicitly provided is sent, and you are asked for consent, each time you want to create a new support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
COMMENTS
When you leave comments on the website we collect the data shown in the comments form, and also the IP address and browser user agent string to help spam detection.
CONTACT FORM
Information submitted through the contact form on our site is sent to our company email, hosted by Zoho. Zoho adheres to the EU/US “Privacy Shield” policy and you can find more information about this here: Zoho Privacy Policy.
These submissions are only kept for customer service purposes they are never used for marketing purposes or shared with third parties.
GOOGLE ANALYTICS
We use Google Analytics on our site for anonymous reporting of site usage. So, no personalized data is stored. If you would like to opt-out of Google Analytics monitoring your behavior on our website please use this link: Google Analytics Opt-out.
CASES FOR USING THE PERSONAL DATA
We use your personal information in the following cases:
- Verification/identification of the user during website usage;
- Providing Technical Assistance;
- Sending updates to our users with important information to inform about news/changes;
- Checking the accounts’ activity in order to prevent fraudulent transactions and ensure the security
- over our customers’ personal information;
- Customize the website to make your experience more personal and engaging;
- Guarantee overall performance and administrative functions run smoothly.
3. EMBEDDED CONTENT
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged-in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
We use the Twitter API to display our tweets timeline on our site. Twitter has its own cookie and privacy policies over which we have no control. Your IP is not sent to a Twitter server until you consent to it. See their privacy policy here: Twitter Privacy Policy .
YOUTUBE
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.
4. COOKIES
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymized tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
NECESSARY COOKIES (ALL SITE VISITORS)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
NECESSARY COOKIES (ADDITIONAL FOR LOGGED IN CUSTOMERS)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. WHO HAS ACCESS TO YOUR DATA
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. THIRD PARTY ACCESS TO YOUR DATA
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:
ENVATO PTY LTD
For the purpose of validating and getting your purchase information regarding licenses for the our theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.
TICKSY
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.
7. HOW LONG WE RETAIN YOUR DATA
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. SECURITY MEASURES
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personal identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. YOUR DATA RIGHTS
GENERAL RIGHTS
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR RIGHTS
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. ThemeREX permits residents of the European Union to use its Service. Therefore, it is the intent of ThemeREX to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. THIRD PARTY WEBSITES
ThemeREX may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by ThemeREX, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties, unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. ThemeREX bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. RELEASE OF YOUR DATA FOR LEGAL PURPOSES
At times it may become necessary or desirable to ThemeREX, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
12. AMENDMENTS
We may amend this Privacy Policy from time to time. When we amend this Privacy Policy, we will update this page accordingly and require you to accept the amendments in order to be permitted to continue using our services.